OUR PHILOSOPHY
7 Core Values
1
Healing & Wellness
We believe healthy individuals are essential to thriving communities and a peaceful world.
Our core focus is on the holistic health and well-being of clients, supporting their physical, emotional, and spiritual healing through therapeutic touch and wellness practices.
We prioritize the whole person, not just the physical symptoms, by considering the mind-body connection and incorporating other wellness practices.
2
Empathy & Compassion
We treat all clients with care, actively listening, offering support when needed and celebrating successes together.
We ensure that the practice is always about meeting the specific needs of each client, listening to their concerns, and providing care that nurtures their well-being.
We are sensitive and understanding of individual pain or stress levels, and offer a safe, supportive environment for clients to relax and heal.
3
Integrity & Ethics
We uphold high ethical standards, ensuring that the practice is built on trust, confidentiality, and respect for the client’s boundaries and comfort.
Our therapists hold themselves to the highest standards of an ethical, boundary-driven practice. We have a zero-tolerance policy for solicitations of any kind. Jokes, innuendo, and inappropriate requests are taken seriously and will result in the swift termination of the session.
4
Respect & Dignity
We honor diverse backgrounds and respect personal values, preferences, and boundaries.
We recognize that each client is unique and provide individualized treatments based on their specific needs and concerns.
We communicate openly about treatment options, costs, and expected outcomes, ensuring clients feel informed and confident in the care they are receiving.
5
Excellence & Professional Development
We empower others through sharing knowledge and information.
We are committed to ongoing learning, certification, and staying updated with the latest therapeutic techniques and wellness practices to provide the best service.
We ensure that practitioners are highly skilled, knowledgeable, and trained in a variety of therapeutic modalities for optimal outcomes.
Consistency, quality, and passion are at the core of everything we do.
6
Mindfulness
We remain purposeful and aware of what we do and what we say.
We practice mindfulness during sessions to give clients our full attention and a relaxing, rejuvenating experience.
We remain aware that we are creating a peaceful environment that fosters relaxation and well-being.
7
Collaboration & Community
We value the community as an integral part of our success.
We work closely with clients to understand their unique needs, as well as collaborate with other wellness professionals (such as dieticians, mental health professionals, acupuncturists or doctors) to provide comprehensive care.
We actively participate in and contribute to the local community, promoting wellness through outreach, events, or wellness workshops.
FAQs
Is massage supposed to hurt?
At Nia Wellness Oasis, we believe that massage does not have to hurt to be healing or effective. Trigger point work may be intense, but should generally stay within a level of 5-7 on a pain scale of 1-10. You may be slightly sore a day or two after a deep tissue massage or specific techniques used for addressing injuries or scar tissue. Your therapist will communicate with you about your desired level of pressure to make sure you are comfortable throughout the session.
Will I be covered up?
Yes. Illinois state law requires that clients are draped (covered with a sheet or towel) at all times, with the exception of the body part being worked on. You (the client) can choose to undress to your comfort level. Some people prefer to keep on their undergarments, while others prefer to remove them. If you ever feel uncomfortable, you should let the therapist know immediately.
Can I talk during my massage?
By all means, chat away. Please keep in mind that this scheduled time is for you to focus on your healing. Some people like to talk, others prefer silence. Your massage practitioner will only speak when spoken to out of respect for your time and healing journey.
I am pregnant, can I still get a massage?
We welcome all mothers-to-be who have entered their 2nd trimester with their Doctor’s approval.
Is tipping expected?
Although tipping is always appreciated, it is not expected. As a matter of fact, we would much rather you apply your tip toward your next visit with us. Incorporating massage regularly into your wellness routine with us is the biggest tip we could ask for!
Terms and Conditions.
By booking a massage appointment, you agree to the following terms and conditions:
1. Professional Boundaries
We maintain a professional, therapeutic environment during all massage sessions. The following guidelines must be adhered to:
Respect for Personal Boundaries: All clients are expected to respect the professional boundaries set by the therapist. Inappropriate behavior, including but not limited to inappropriate verbal or physical contact, sexual advances, or harassment, will not be tolerated under any circumstances.
Termination of Session: If a client violates these boundaries, the therapist reserves the right to immediately terminate the session. In such cases, the full session fee will be charged, and no refund will be provided.
Zero Tolerance: Any form of inappropriate behavior or misconduct, whether verbal, physical, or non-verbal, will result in the termination of the session and may lead to being banned from future bookings.
2. Cancellation Policy
We understand that life can be unpredictable. However, to ensure fair scheduling and availability for all clients, we ask that you adhere to the following cancellation policies:
Cancellation Notice: We require a minimum of 24 hours' notice for any cancellations or rescheduling requests. Cancellations made with less than 24 hours’ notice will incur a cancellation fee of 50% of the scheduled session price.
No Show Policy: Clients who fail to show up for a scheduled appointment without prior notice will be charged the full price of the session.
Late Arrival: If you arrive late for your appointment, the therapist will complete the session within the time remaining. The full session fee will still be charged, and the session may not be extended.
3. Session Pricing and Payment
Pricing: The cost of the session will be communicated at the time of booking and must be paid at the time of the session or according to our agreed payment terms.
Payment Methods: Accepted forms of payment include credit cards via online payment platforms.
Refund Policy: No refunds are issued once a session has begun, except in cases of therapist error or cancellation by the business. Cancellations or terminations initiated by the client after the session begins will not be refunded.
4. Consent
By booking your appointment, you are acknowledging that:
You have provided accurate and truthful information regarding your health and wellness.
You understand and agree to the terms and conditions stated above.